Shipping and Delivery
Online Ordering
When you place an order with Vitality 4 Life online you will receive an immediate confirmation email prior to your order being processed. We will not charge your credit card until your order is ready to be dispatched.
If, for any reason, Vitality 4 Life doesn’t have the product you want in stock, we will contact you ASAP in accordance with business hours before taking payment.
PayPal
When using PayPal as a preferred method of payment it is important that you use the PayPal payment facility in the Vitality 4 Life store and DO NOT go directly to PayPal to make the payment otherwise the account may not be closed and your shipping information may not be recorded.
To avoid any delay in processing your order, please include your phone number.
Additionally, not completing the checkout could result in unclosed transactions and checkout reminder emails may continue to be sent to you.
Credit Card
We accept payment by VISA / MasterCard / AMEX
EFT Bank Transfer or Direct Deposit
Bank: Westpac
Account number: 03-1700-0424829-000
Swift Code: WPACNZ2W
Please include order ID number with payment
For Electronic Funds Transfer, orders will be processed & dispatched when the transfer funds arrive in the Vitality 4 Life account.
Shipping
All items in this shop are for shipping throughout New Zealand. If you would like to purchase one of our products and live elsewhere, please call 0800 882 924 or email support@vitality4life.co.nz for a price on shipping.
We try to keep shipping costs to a minimum.
Most items are delivered by Courier to either your home or workplace. When you paid for your goods, you would have been asked to indicate a designated delivery address.
Please include a delivery address where you will be available to sign for the item.
If you are not at that designated delivery location when the courier arrives, they will leave calling card at the premises with the Courier Company’s contact details. You will need to call and arrange another drop off time.
Items for delivery outside standard courier routes, and small size items will be sent via Registered Mail. If you are not at home at time of delivery, you will receive a calling card from New Zealand Post directing you to go to your local post office to collect the parcel.
Tracking information will be available through the checkout system when it becomes available and can also be supplied upon request. Please email: support@vitality4life.co.nz or telephone 0800 882 924.
Delivery Times
When your order has been processed and money received, your item will be dispatched as soon as we possibly can. This will normally be the next business day after you placed your order. Items generally take one to five working days to be delivered.
Whilst we will do everything we can to ensure the courier company delivers the product to you as soon as possible, we cannot be held responsible for the amount of time for delivery once the item has left the Vitality 4 Life warehouse.
Returns
We are so confident in our products that we welcome you to try them for a period of 30 days and if you are not completely satisfied, you are welcome to return to us for a full refund (minus shipping costs incurred by Vitality 4 Life).
Cost of return freight is at the customer’s expense. Returns within the 30 day period must be in the original box and customers are advised to send returns by registered post or by courier.
Returns are the customer’s responsibility until received by Vitality 4 Life.
You will be notified when your item is received back at Vitality 4 Life. If we haven’t received it and you have sent it registered post, you will need to contact your post office and fill out a lost article form.
If you sent it by courier and it is lost, you will need to contact the courier company.
Warranty
We handle the warranty for 95% of our product range. In order to activate your warranty, it’s important to register your warranty within 30 days of receiving your product. You can register your warranty online: warranty.vitality4life.com.
We take the time to source reliable, top quality products and we offer a full repair service for products you have purchased through Vitality 4 Life itself or a Vitality 4 Life reseller.
Repairs
If the product you have purchased from Vitality 4 Life or reseller requires on site servicing at our service centre, please contact us before you send the item. In many instances, we can resolve the issue via email, over the phone or by sending parts.
If it has been established that your product needs to be physically inspected at a Vitality 4 Life service centre, please send the item with your name, address, copy of receipt (where possible) of purchase and a brief explanation of the problem.
If you have any questions, please email support@vitality4life.co.nz or telephone 0800 882 924
